Terms & Conditions

Terms and Conditions of sale

Note that these terms relate only to items available for sale on our website www.sheerlines.co.uk ( and covered by the Distance selling regulations ) and do not ( for example ) cover Canopies and canopy related products , which are made to special order after detailed discussion of requirements and are covered by other terms and conditions which are available on request. These terms and conditions also only apply to Retail customers and do not apply to business to business sales/ purchases, where different terms and conditions apply ( available on request ).

As an individual customer, you will be asked to make sure that you are aware of these terms and conditions before you place your order, and the placing of the order and agreement by means of ticking an appropriate ‘checkbox’ before purchasing, will indicate your acceptance of the terms. Please read them carefully and print a copy for reference. These terms and conditions do not affect any of your statutory rights. Note that to order from us you must be at least 18 years of age. We will treat every order for goods as an agreement by you to purchase the goods subject to these terms and conditions. Note that we reserve the right to refuse to supply any goods to you entirely at our discretion.

Suitability of our products

You will appreciate that we are not able to assess online, whether the articles that you are purchasing will; be suitable for your personal use. This is a responsibility that you must take for yourself. Any advice or information offered by a member of our staff will be in good faith but can only be for general guidance purposes. If you have any doubts about the suitability of one of our products, we must recommend that you take the advice of a qualified occupational therapist or person with similar qualifications.

Description of goods/warranty and liability

The description and price of the goods that you order will be as shown on our website on the date of the order, but we reserve the right to cancel any order if the price shown on the website is incorrect as a result of a simple error. In such a case we will notify you within 7 days of receipt of your order and offer the option of replacing the order at the correct price or cancelling the order.


Within the UK delivery will normally be by Royal mail ( first class ) or a next day courier to the address given to us by you.  Prices available on request.

We are not responsible for abnormal weather and will not refund delivery charges if your order arrives late due to adverse or abnormal weather.

Force majeure; We are not under any liability whatever in the event that we are prevented or delayed from supplying or making delivery of any goods for any reason or cause that is beyond our control.

We may have to deliver your goods in instalments.

Delivery of our products will be made to the customer’s address and the customer will need to take all arrangements necessary to take delivery of the goods whenever tendered for delivery. Customers may incur additional costs if not in when a courier attempts to deliver your order.


Payment for our products can be made using all credit or debit cards shown on the website at the time you place your order. Payment is due before the delivery date and valid payment is a fundamental term of the agreement, breach of which will allow us to terminate the contract immediately. There will be no delivery until cleared funds have been received. ( The only exception would be  for business accounts where we have agreed credit facilities and where other terms and conditions are in force )

Time limits for Notification of claims

Damage in transit

The customer must sign the driver’s manifest’ unchecked’ because it is not always possible to check for internal damage on delivery. If there is any damage identified on opening the packet, Sheerlines must always be notified within 48 hours. The customer must retain the packaging which may be necessary in order for us to make a valid claim if necessary against the courier. Sheerlines will arrange if necessary to arrange for collection and send replacements. We cannot accept any claims for damage if the above timescale is not adhered to.


It is the customer’s responsibility to sign for the correct number of parcels delivered. Any shortages must be noted on the driver’s manifest /consignment note and notified to Sheerlines within 48hours of delivery.once we have verified that there is a fault we will issue the customer with a replacement or full refund. If an item is missing but the customer has mistakenly signed for an incorrect number of parcels, he/she should notify us within 48 hours. The matter will be investigated and Sheerlines will inform the customer what is going to happen. In certain circumstances, we will ask the customer to return the goods for verification. In these cases, we will issue a Returns number ( RN ) which should be shown on the return package.in these circumstances, reasonable return carriage costs will be reimbursed by Sheerlines within 7 days of return.

Incorrect Goods

The customer should notify us if goods are incorrectly supplied within 48 hours of delivery. If the goods are not as ordered they should not be opened or used but returned to us by Royal Mail for replacement. ( Please first contact us to obtain a Returns number ( RN ) in accordance with our returns policy  see below ). We will replace the goods and reimburse the customer with reasonable return carriage costs.


All goods that we supply are warranted free from defects of material or workmanship for 12 months from the date of supply. This warranty does not affect any statutory rights that you have as a customer. If goods are found to have a defect on arrival or if they develop a defect during the 12 months warranty period, the customer should follow our returns policy and contact us for a Returns Number ( RN ). In the event of a valid claim for a defect during the 12 month warranty period, we will ( at our option ) either

1/ replace the goods ( if they are available ) or

2/ Repair the goods, or

3/ Refund or credit the amount that you have paid for the goods ( + the cost of your reasonable carriage costs covering the return of the goods to us )

within 30 days of the date that the goods were returned to us, if returned in accordance with our returns rules ( see below )

These warranties do not apply where defects have arisen through fair wear and tear, negligence on the part of the customer, or wilful damage caused by the Customer or by a third party. They will also not apply where any alteration or repair has been made to the goods without our prior written approval.

Cancellation of orders

Orders cancelled before despatch will ordinarily be cancelled without charge. However, if your payment has cleared, any refund will be made minus any bank charges incurred by us. The amounts will vary , but are approximately 3% for card payments and £3 for cheques. In certain cases cancellation may not be accepted, ( for example, where specific alterations / special work have been requested, and have been started or completed. In these cases charges ( up to 100% ) may be applicable.

Orders cancelled after despatch will be subject to credit only once the items are returned to Sheerlines in perfect condition.

Items returned if you change your mind

The Distance Selling Regulations allow retail customers a ‘cooling off’ period, so, from the date of delivery, if you are unhappy with the product you will have 7 days to return the goods to us and we will give you a full refund ( less our carriage costs to you) within 30 days. Return carriage from yourself will be at your own cost in these circumstances. Should you fail to return the goods to us in good condition, Sheerlines reserves the right to deduct any reasonable direct costs incurred in retrieving the goods as a result of your failure to return.

Rules in the case of Returns

1/ The customer is responsible for the safe return of goods.

2/ All returns must be assigned a ‘Returns Number’ ( RN ). This can be obtained by calling us on 01384 379700/01384 375600 or emailing us at sheerlines@enterprise.net

3/ Returns numbers allow us to classify the problems attaching to returns, and to authorise the return. Please do not send us items without a Returns number or they may be returned to you. Only when an RN has been allocated should you return the package. Please mark the returns number on the OUTSIDE of the packaging. Please make sure that everything is included and use adequate packaging to ensure that it comes back to us without damage and in a re-saleable condition ( unless the customer can prove by reference back to the original RN that the reason for return was product damage when originally sent out to the customer ).

4/ We will refund your original delivery charge when a product is faulty, damaged or incorrect, but NOT in cases where a product is simply returned unwanted. This policy also applies to the cost of return carriage from the customer.

5/ We reserve the right to refuse to accept the return of products where the above criteria are not complied with.


Refunds will normally be made by the same method as the original payment.  Refunds will normally be made within 4 days of a return being received, assuming that the conditions above have been adhered to. Please allow a reasonable amount of time for the mechanics of the credit to reach your bank ( eg for a cheque to clear ). In any case, we reserve the right to make a credit within a maximum of 30 days from the date of the return, assuming that all other criteria have been met.

Limitation of Liability

1/ Sheerlines shall not be liable for any loss or damage in circumstances where there is no breach of a legal duty owed to you by Sheerlines or its employees or agents;

b/ any loss or damage  is not  a foreseeable result of  a  breach of a legal duty;

c/ there is  an increase in loss or damage resulting from the customer’s own actions, or the customer’s breach of our terms and conditions;

d/  there is any indirect or consequential loss, liability or loss.

e/ Nothing in these conditions excludes or limits the liability of Sheerlines Ltd for death or injury caused by Sheerlines Ltd  negligence or misrepresentation,

Data protection/Privacy: This is covered elsewhere under ‘Privacy policy

Risk / Title

1/ The goods are at the customer’s risk from the time of delivery.

Ownership of the goods shall not pass to the customer until Sheerlines Ltd have received all sums due ( in cash or cleared funds ) in respect of the goods and all other sums that are due or which become due to Sheerlines Ltd from the customer on any account. Sheerlines shall be entitled to recover payment for the goods even though ownership of the goods may not have passed to the Customer.

Severability In the event that any clause contained herein shall be held to be invalid, illegal or unenforceable in any respect, such invalidity, illegality or unenforceability shall not affect any other clause of this agreement , but this agreement shall be construed as if such invalid, illegal or unenforceable clause had never been contained herein, unless the deletion of such clause or clauses be construed as resulting in such material change as to cause completion of the transactions contemplated herein to be unreasonable.

Governing Law and Jurisdiction

These terms of sale and for the supply of goods will be subject to English law in the English Courts will have jurisdiction in respect of any dispute arising from the contract.