Despatch, Returns and Warranty Information.
This applies only to items, rainwear and accessories, available for direct online purchase and not made to measure/ one-off items including Scooter Canopies.
Within the UK, delivery will normally be by Royal Mail ( first class ), it will be made to the address given to us in your order. Items will be despatched within a few days and we will endeavour in all cases of a possible delay to let you know the reason for the delay and likely timescale. Where items are sent by Royal Mail, expect to add a further 2 days for delivery even by 1st class mail. Delivery to Eire, the Channel Islands or overseas will be charged individually, and you should contact us so that we can quote for the delivery.
If rapid delivery is particularly required please contact us so that we can discuss alternative arrangements (and charges) with you.
The Distance selling regulations allow customers a ‘cooling off period’, so from the date of delivery if you are unhappy with the product you will have 7 days to return the goods to us and we will give a full refund( less our carriage costs to you ). Return carriage to us will also normally be at your own cost. If you wish to return a product for any reason at all please check our full terms and conditions and contact us to request a RETURNS NUMBER ( RN ).
All goods that we supply are warranted free from defects of material or workmanship for 12 months from the date of supply. This warranty does not affect any statutory rights that you have as a consumer. If goods are found to have a defect on arrival or if they develop a defect during the 12 month warranty period, you should follow our Returns procedure ( requires a RETURNS NUMBER (RN ).In the event of a valid claim for a defect in the new goods, we will ( at our option ) either:
1/ Replace the goods ( if we have them available )
2/ Repair the goods, or
3/ Refund or credit the amount that you have paid for the goods, within 30 days of the date that the goods are returned to us if returned in accordance with our returns procedure (see detailed terms and conditions )
These warranties do not apply where defects have arisen through fair wear and tear, negligence, failure to follow manufacturer’s or supplier’s instructions ( for example washing instructions ), accident, or wilful damage carried out either by yourself or by a third party. They will not apply where any alteration or repair has been made to the goods without our prior written approval.
Damage in transit: where goods have been damaged in transit you should notify us within 2 working days of receipt. Sheerlines will arrange if necessary to arrange collection and send replacements. In certain circumstances, Sheerlines may require the return of the goods by you for verification. In these cases, we will issue a RETURNS NUMBER ( RN )and you should return the goods to us in accordance with our returns policy ( see detailed terms and conditions). Once we have verified that there is a fault, we will issue you with a replacement or a full refund and reimburse you with your reasonable return carriage costs.